Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary based on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund immediately.